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Have questions about your internet speed test results? Need help understanding your ping, jitter, or latency? We're here to help with expert network diagnostics support. Learn more about our mission and how we provide accurate speed testing.
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For detailed questions about speed test accuracy, network diagnostics, or technical support, email our team. We typically respond within 24 hours.
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Common Questions
Why is my download speed slower than expected?
Many factors can affect your speed test results. Check for background downloads, WiFi interference, or ISP throttling. Our bandwidth test uses adaptive algorithms for maximum accuracy.
What does high jitter mean for gaming?
High jitter indicates unstable latency, which can cause lag spikes in online games. Our jitter test helps identify connection quality issues that affect gaming performance.
How can I improve my ping?
Lower ping requires proximity to game servers and stable connections. Use Ethernet over WiFi, close background apps, and consider a wired connection for best latency test results.